A close friend of mine narrated her personal experience before her mother (Mrs X) passed on. Mrs X was in a coma in the ICU of a hospital and she had no response to any stimuli. My friend's lama visited the hospital and performed some prayers for Mrs X. The lama spoke gently to Mrs X, who had met the lama a few times, asking her to relax, that her children are all grown and they will be well. The lama added that because her daughter (my friend) is practicing dharma and guru devotion, and making offerings to the Three Jewels and to Dorje Shugden, merits were collected and also because Mrs X had been making daily offerings too, the merits she collected would now make the lama and Dorje Shugden to assist her to pass on peacefully.
My friend continued, saying, the lama said to Mrs X to relax her mind and not be attached to her children and any unfinished work will be carried on by her children. Her children will be fine and Mrs X should not worry for them. When the time is near, a monk would appear to Mrs X and she should follow this monk who will take her to a good place. The lama kept repeating this to Mrs X and my friend saw Mrs X twitched one of her toes and a small tear drop fell from one of her eyes.
A few days later, Mrs X passed on. My friend said Mrs X's facial expression was relaxed and seemed at peace.