We should not think ill about His Holiness the Dalai Lama as I've heard from very senior and old monks, that His Holiness Kyabje Trijang Rinpoche has already warned about this controversy before it started. All the work of Buddhas and Bodhisattvas, we should not just see it from mere appearance alone. Have faith that due to their nature, they can never harm sentient beings, no matter how things may look.
I also strongly believe the Dalai Lama is a highly attained being. Who in the world has the caliber to influence millions of people like the Dalai Lama? If he is not enlightened, he will not have the power or charisma to do that.
It is said that enlightened beings have their ways to do things to benefit all sentient beings. What they do is not for the short term, it is for the long term. Outwardly, their actions might seem to be unreasonable, but what they are doing is with the purpose to bring benefits to all sentient beings. Since we do not have the clairvoyance, we will not be able to comprehend.
One example I have read before is Ra Lotsawa. When Ra Lotsawa brought Yamantaka practice to Tibet, many high lamas and people thought Yamantaka was a demon and they used magical power to fight with Ra Lotsawa. In the process, Ra Lotsawa had killed many high lamas. However, he didn't really kill them, but he sent their consciousness to the pure land.
Before the Dorje Shugden ban was imposed, His Holiness Trijang Rinpoche said that in future the Dalai Lama and Dorje Shugden might look like they are against each other but we must not lose our faith in either of them. This further proves that the Dalai Lama is not an ordinary being.