Dear WB,
I think how you are handling the situation is as best you can.
Sometimes, people do need to find a place that suits them and sometimes, places or people do change over time. Not everyone is able to adapt to the changes, nor willing to do so. Sometimes, its the people themselves who have changed and may not be able to relate to the whole organization or center anymore.
Personally, I don't think anyone can speak for the individual concerned as it is her personal journey. What is best for her may not be what we think.
In any case, what's more important is for her to find where she feels most comfortable.
Previously, I also came across a center which I do enjoy very much because I liked the Guru there. But the people running the center were not people I could relate to somehow. In the end, I did leave that center but I managed to find another center which I am very happy in and I can totally relate to.
I think it is important to be comfortable. After all, the center and the people are almost like our second home or family. Hence, we need to really fit in and enjoy being with our Dharma brothers and sisters.
I am very happy at my new center and have been there for more than 5 years. The Guru is truly gifted in guiding me and helping me. I am very grateful for all of these, of course.
I wish your friend much peace and happiness. I hope that she finds the right place for her. Sometimes the right place and people can really help a person in blossoming and realising his or her fullest potential.
Just like how Pabongka Rinpoche was before and after he met his Root Gurus, Tagphu Rinpoche and Dagpo Rinpoche. While Pabongka was in Drepung, he was tagged as 'dull' and not likely to achieve much and yet, look what happened to him after meeting the right Gurus. Pabongka truly blossomed and became one of the greatest Masters of 20th Century.